(916) 790-55-30
RUS.CO Appliance Repair

Terms & Conditions

Please read these Terms & Conditions carefully before scheduling or approving service with RUS.CO Appliance Repair. By booking an appointment, approving an estimate, or making a payment, you agree to the policies below.

1. Service Call Fee

The service call fee covers the cost of dispatching a professional technician to your home or business to diagnose the issue with your appliance or equipment. It includes:

  • The technician’s time and labor for diagnosis
  • Travel expenses
  • Expertise to provide a repair estimate

If you choose to proceed with the repair, the service call fee will be credited toward the total repair cost.

If you choose not to proceed with the repair, the service call fee is still due at the time of the technician’s visit.

2. Payment Terms

  • Payment Due: Full payment is due within 14 calendar days from the invoice date, which is issued upon completion of the repair.
  • Accepted Payment Methods: We accept cash, credit/debit cards, and checks. Please make checks payable to: RUS.CO Appliance Repair.
  • By making payment, the customer confirms that all services listed on the invoice have been completed and tested, with satisfactory results, unless otherwise noted.
  • Labor charges apply for any repair work performed, even if full functionality is not restored due to unrelated or underlying issues.
  • In the event a deposit is paid for a future repair and the customer cancels the service for reasons beyond the company’s control, the deposit is non-refundable.
  • If parts are specially ordered or delivered to the service address and the customer cancels the repair for reasons beyond the company’s control, the cost of parts and associated delivery fees are non-refundable.

3. Warranty Terms

We stand behind the quality of our service and parts with the following warranties. All warranty requests must be submitted within the applicable warranty period.

3.1 Warranty Coverage

  • Workmanship Warranty: 30 days from the date of service for issues caused by technician error.
  • Parts & Labor Warranty: 90 days (3 months) from the date of service for parts and related labor provided by us.

To make a warranty claim, the customer must provide written notice within the warranty period.

3.2 Warranty Exclusions

Our warranty does not cover:

  • Additional or unrelated repairs not performed during the original service
  • New or different issues in the same appliance, even if symptoms appear similar
  • Any form of accidental, physical, or water damage
  • Appliances used in commercial or industrial settings
  • Cosmetic or non-functional parts such as glass, trim, handles, panels, tubs, baskets, doors, shelves, glass packet etc.
  • Plumbing lines, refrigerator water filters, water housing and connectors, even if we recommended or replaced them
  • Appliances that have been relocated from the original service address
  • Repairs involving non-original manufacturer parts

Important: All warranties are valid only if the customer has paid in full all charges outlined in the invoice or price quote.

By scheduling service, approving a repair estimate, or making payment, you acknowledge that you have read and agree to these Terms & Conditions for RUS.CO Appliance Repair.

If you have questions about any part of these terms, please contact us before your appointment: (916) 790-55-30 or rus.co.ts.@gmail.com.

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